Conditions of stay

In order to make your stay in our Hotel pleasant, please read the regulations and established behavioral rules carefully. At the time of booking confirmation, the aforementioned regulation is considered tacitly accepted: Guests are invited to scrupulously observe the following rules, in order to allow others and themselves a pleasant stay:
1. The balance of the stay must be paid preferably the day before departure. Cash, credit cards and debit cards are accepted.
2. Late arrival and/or early departure do not give the right to any refund.
3. After 12 hours of delay on the expected arrival, if written communication is not received, the Management will be deemed authorized to cancel the booking and therefore to reserve the accommodation unit.
4. On the day of arrival the rooms will be available from 2.00 pm (it is preferable to communicate the arrival time at the time of booking).
5. On the day of departure the rooms must be vacated no later than 10:00. For those who wish to keep the room, on the day of departure (CHECK OUT), after 10:00 am, they can only do so if available and subject to authorization from the management with the corresponding amount charged for the requested availability.
6. Entry to non-holidayers is prohibited, visits by family members or friends must be authorized by the Management, furthermore the visitor is required to leave an identity document with the Management will collect upon exit.
7. When using the swimming pool, it is mandatory to follow the rules dictated by the specific signs installed, such as: swimming cap and slippers are mandatory, smoking, eating and importing glass at the poolside are prohibited.
8. Visits that involve staying overnight in the same room as holidaymakers booked by relatives and/or friends must be authorized in advance by the Management. The will be applied price as per price list. They will be reported to the P.S. all unauthorized people found inside the hotel.
9. The free internal parking is uncovered and unattended. The Management is not responsible for any damage or theft caused to parked cars.
10. The management office – reception – cash desk (also for the payment of receipts) remains open from 08:00 to 22:00.
11. In the event of suspension of the electricity supply due to Enel or water due to the Aqueduct or other causes of force majeure, the Management declines all responsibility and is not required to provide any reimbursement.
12. It is mandatory to respect the vegetation, hygiene and cleanliness of the Hotel, any damage will be charged to whoever causes it.
13. Entry to animals is prohibited
14. All guests are obliged to respect the silence hour from 3.00pm to 5.00pm and in the evening from 12.00am to 8.00am the following morning.
15. Car parking is reserved only for hotel and restaurant guests. Parking of cars of friends and relatives of guests must be authorized by the Management.
16. The use of any stove, iron or heating element inside the rooms is absolutely prohibited.
It is absolutely forbidden to bring any drink or food into the hotel from outside.
17. In the common areas and especially in the restaurant and reception room, it is advisable to dress appropriately.
18. Any damage to the Hotel’s equipment and furnishings caused by customers or their guests will be charged to those responsible for the damage.
19. The management declines all responsibility for any injuries to adults and minors, who must be accompanied by their parents and/or foster parents.
20. Customers who leave early are required to pay for the room for the remaining days of the reservation pursuant to art. 1385 -1386 cc and subsequent amendments.
21. The meal times to be respected are:
For bed and breakfast treatment:
– From 8:00 to 10:00;
For half board or full board:
– For lunch entrance from 1pm to 1.30pm;
– For dinner entrance from 7.30pm to 8.15pm; 22. Customers are advised that drinks at the bars or mini bars or any extras are not included in the price of the stay (except for special promotions) and will be charged to the customer’s account.
23. The management is not responsible for theft, loss and damage to valuables and objects left in the room or in the common areas; It is possible to leave the following for the management: money, checks, credit cards, jewelery and other valuables at no additional cost.
24. The cleaning of the rooms – bathroom and the change of towels takes place every day, please leave the towels to be changed in the shower tray, the bed linen is changed every three days.
25. Only children between zero and five years old are allowed to sleep in the center with their parents if requested by paying a supplement.
26. It is possible that Internet/Wi-Fi and/or TV services may not be available during your stay due to technical problems that may occur outside the control of the Hotel. It is also possible that the Internet/Wi-Fi service provided is not compatible with the operating system or configuration of your computer, smartphone, tablet, etc. In the cases indicated above, the Hotel cannot be held responsible for any damages or losses or costs due to such problems.
27. The Hotel is equipped with a first aid kit (plasters, hydrogen peroxide, …) for small operations located at the management. For more serious problems, the guest can opt for medical assistance at the Maratea hospital, 8 km away, or the Lagonegro hospital, approximately 28 km away.
28. At the sole discretion of the management, repeated failure to comply with these rules and those clearly highlighted on signs, and engaging in incorrect behavior which seriously damages the harmony and spirit of the Hotel, may result in expulsion as unwanted guests. In this case, the removed guest will not have the right to a refund of any amount paid, with the management reserving the right to claim compensation for any damages and prejudices.
29. The Terms, Rules and General Conditions of stay reported here and any subsequent modifications and additions made apply to all our services made available, directly and indirectly (through distributors), via any mobile device, via email or by telephone or by accessing our website or making a booking, you declare that you have read, understood and accepted (also pursuant to and for the purposes of 1.341 and 1342 of the Italian Civil Code)